Frequently Asked Questions
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Please e-mail info@vallealumina.com.
Ticket Information
We recommend booking tickets online ahead of time, in order to reserve your preferred start time. Please arrive at your designated showtime and have your ticket ready on your phone or printed to present at check in.
Please note: Vallea Lumina is a non-refundable experience.
What to Expect:
Summer Vallea Lumina
The trail is 1.5 km of undulating trail including several section of stairs and slopes. It takes between 50 minutes to 80 minutes to complete depending on each visitor.
The Summer Vallea Lumina course follows a partially levels gravel path through the forest with several sets of stairs both up and down. Expect over 200 stair steps along the course of this experience.
Winter Vallea Lumina
The trail is 1km of mostly levelled and flat trail including a short section of steps. It takes between 40 minutes to 60 minutes to complete depending on each visitor.
Mobility
Guests must be comfortable walking the length of the course.
This experience takes place on an outdoor trail that is partially levelled but not paved and includes stairs, slopes, and steps. In the winter, sections of the trail may become slippery and icy despite our best efforts to shovel and grit the path.
Along the way there are benches to sit and rest. For guests with little ones, we recommend parents use baby carriers as strollers are not permitted on the course due to the stairs.
What time does the show start?
Roundtrip transportation from Whistler Village is available to book online along with your Vallea Lumina tickets. The pick up and drop off location is at the Whistler Village Gateway Bus Loop, by the Whistler Village Visitor Info Centre.
Vallea Lumina starts at nightfall nightly. As the days get longer, the first show starts later. As the days get shorter, the first show starts earlier. Please check online for available show times.
How to get to Vallea Lumina?
Shuttle Service
Roundtrip transportation from Whistler Village is available to book online along with your Vallea Lumina tickets. The pick up and drop off location is at the Whistler Village Gateway Bus Loop, by the Whistler Village Visitor Info Centre.
Driving
Vallea Lumina is located at The Adventure Group’s Cougar Mountain basecamp, just a 15 minutes drive from Whistler Village. Follow Google Maps or Waze to Cougar Mountain Road, Whistler BC. Please note, paid parking is in effect should be added to your booking when purchasing your tickets.
Whistler Taxi and Whistle both offer service to Cougar Mountain as an alternative.
What happens in case of inclement weather?
Vallea Lumina runs rain or moonshine. Guests are recommended to dress for the weather and that appropriate footwear is worn. Please note that umbrellas are not permitted as to not impact the viewing experience of other guests.
We may cancel due to thunder or lightning storms and re-book guests where possible.
Do you have group rates?
To enquire about groups of 20 or more, please visit click here.
Are pets allowed?
Pets are unfortunately not permitted on site.
Can I take pictures and videos?
Yes! However, flash photography is not permitted. We’d love to see photos and videos of your time at Vallea Lumina, please tag us on social media: @tagwhistler | #TagWhistler. | #ValleaLumina.
Amenities
Restrooms are available at the venue before you begin the experience as well as after you complete it.
Firepits and seating are available for your enjoyment before and after your experience.
The Café serves hot beverages and snacks, include marshmallows and s’mores kits.
Alcohol, Drug, Smoking & Vaping Policy
The Adventure Group has a strict zero tolerance alcohol and drug policy for all activities including Vallea Lumina. Smoking and vaping of any kind is not permitted on site.
Is there strobe lighting effects during the show?
Strobe lighting effects are used during this show. Guests that may suffer from epilepsy or are affected by visual light stimulation effects are advised to contact the ranger staff prior.