Do we absolutely have to book in advance or can we buy tickets on-site?
We strongly recommend that you book your tickets online, ahead of time, in order to reserve your desired start time.
What do I do with my ticket?
You will not need to show your ticket to access the complimentary shuttle however please have your ticket ready on your smart device or printed to present at the venue.
When and where should I show up for the experience?
There is absolutely no parking at the venue. If you require parking, please use the Whistler Village Day Lots. The shuttle service is complimentary and will meet you at the Gondola Transit Exchange. Please meet the shuttle bus at your designated showtime. The shuttle will return you to these stops after the experience concludes.
What happens in case of bad weather?
The experience still takes place even in the rain; be sure to bring a rain jacket, umbrellas are not allowed as it may affect the viewing experience of other guests. We may cancel due to thunder or lightning storms but will give notice and re-book where possible.
What are your operating hours?
Vallea Lumina is now closed and will re-open on June 7th 2019. The experience will start daily at sundown and will run until mid to late-October. Please check the bookings page for up to date showtimes.
Do you have group rates?
To enquire about groups of 20 or more adults, please email firstname.lastname@example.org.
How much walking is involved, and how long should I schedule for the experience?
The pathway is 1.5 km of undulating trail and takes between 50 minutes to 80 minutes to complete depending on each visitor. Please plan for the experience including transportation to take 2 hours.
Would this experience be suggested for children, elderly people or for people with reduced mobility?
The entire experience takes place outside within a trail network which is partially leveled but not asphalted. These paths are not recommended for people with reduced mobility since they consist of several steep staircases, that are both up and down. Using a baby carrier is recommended although strollers are not recommended including the off-road/sports models.
Are the shuttles and parking free?
There is absolutely no parking at the venue. If you require parking, please use the Whistler Village Day Lots. The shuttle service is complimentary and will meet you at the Gondola Transit Exchange. Please meet the shuttle bus at your designated showtime. The shuttle will return you to this stop after the experience concludes.
What happens if I show up late?
You will be able to enter the site even if you are late, however you may be delayed if other showtimes are sold out. Please note that entry will not be permitted prior to your reserved start time if you arrive earlier. The last shuttles will leave Whistler Village at 10:20pm for the 11pm showtime, no other shuttles out to the venue will run after this time, only return shuttles to Whistler village.
If we cannot make our showtime, can we postpone our visit to a later date or get a refund?
The experience of Vallea Lumina is comparable to a concert or an entrance to the cinema. If you can not be present for your showtime, we cannot make any refunds or changes.
Are pets allowed?
Pets are not permitted on site.
What shoes should I wear?
Closed toe shoes are recommended, high heeled shoes or boots are not advised.
Can I take pictures and videos?
Yes! However, flash photography is not permitted. We’d love to see photos and videos of your time at Vallea Lumina, please tag us on social media: @ValleaLumina | #ValleaLumina.
Are restrooms available at the entrance or during the journey?
Restrooms are available at the venue before you begin the experience as well as after you complete it.
Is it possible to eat on site?
The Cougar Cafe, our on-site snack bar, will allow you to discover several local product flavors and is located at the entrance area.
Is there alcohol for sale on site?
The Adventure Group has a strict zero tolerance alcohol and drug policy for all activities including Vallea Lumina.
Is there strobe lighting effects during the show?
Strobe lighting effects are used during this show. Guests that may suffer from epilepsy or are affected by visual light stimulation effects are advised to contact the ranger staff prior to embarking on the walk.